Frequently Asked Questions

Question: Should I power off the device if I wake up during the night?

Answer: No! You should not power off the device until you are sure that you have tested for at least 6 continuous hours.

Q: What should I do if the green light does not come on?

A: The batteries or the belt may not be connected properly. First, detach all components from the testing unit, and take the batteries out. Next put the batteries back in and start by connecting the effort belt. The green lights should come on at this point.

Q: What should I do if any indicator lights turn yellow?

A: Make sure all sensors are attached properly. For help, please refer to our instruction video on the homepage.

Q: What can I do if the finger probe will not stay in place?

A: You may secure the probe in place with a piece of medical tape included with the unit.

Q: What can I do if the nasal cannula will not stay in place?

A: You may secure the nasal cannula with a piece of medical tape included with the unit.

Q: What if the probe becomes uncomfortable during the night?

A: You may move the probe onto a different finger.

Q: I do not see the green circle light that is mentioned in the video, did I perform the test correctly?

A: As long as all the sensor lights turned green, and you used the device for at least 6 hours, then you performed the test correctly. Once we download the results, we will let you know if there were any issues with the study.

Q: How long until I receive the results of my test?

A: We will have the results to your ordering doctor’s office within a week to 10 days. Once we download the units, a sleep technician will look over the results to make sure we received a good test, and then will forward to a board-certified sleep physician for interpretation.


For any other questions or concerns, please watch the instructional video on the homepage. Still have a question? Feel free to call us at (716) 250-7460 and select “Clinical Support”

Call us at: 1-716-250-7460
Email us at:

2810 Sweet Home Rd  |  Amherst, NY 14228  |  Direct: 1-716-250-7460  |  Fax: 716-203-0099

© Empire Home Sleep Testing  2019